FAQ

FAQ Page

How can I pay for this service?

You can pay by cash,  credit card or paypal. We accept MasterCard, VISA and American Express

What if my flight is delayed? Will I be charged extra?

We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.

Where do I meet my driver when I land at the airport?

Unless an alternative arrangement is made, the driver will normally meet you at the arrival gate by holding a greeting board with your name or a welcome text which you will have to provide upon filling in the booking form.

What do I do if I cannot locate my driver?

Please call the office immediately and stay at the arrivals hall, while we locate your driver.

Is your company licensed?

Yes, we are a fully licensed company.

Are your prices per car or per person?

We do not provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.

Can I cancel my booking?

Yes, you can cancel or postpone a booking. Please see Terms and Conditions.

How can I change my reservation?

To change a reservation please click on the Contact Us page. Please have your reservation number ready.

Do you charge if the destination is changed?

Yes, if it’s to a different post code or if stopped on the way to your destination, you could be charged more.

Can I get a receipt for a cash job?

You can ask the driver directly.

I have completed a booking form, will I receive an e- mail confirmation?

Yes, we will confirm your booking within few minutes

We have children traveling with us, can you provide child/infant seats?

Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

If I have paid by credit card and cancel my booking and will I get a refund?

Yes, you can get a refund as long as the cancellation is within the time limit. Please check Terms and Conditions.

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